Theme support

Support

Tell us what's happening and we'll reply within two business days. Many answers are already in the documentation FAQ.

Response time

We answer every request within two business days (Monday to Friday, Central European Time). You'll get an automatic confirmation by email as soon as you send the form.

What's included

Help setting up and using any theme setting, section or block.
Fixes for bugs in the theme's own code.
Guidance on images, presets and metafields used by the theme.

Not included

Custom design or code changes, or problems caused by edited theme code.
Issues with third-party apps (contact the app developer first).
Store setup unrelated to the theme, such as payments, shipping or domains.